WORK EXPERIENCE

Shipping & Receiving clerk

U.S Army

February 2023 - present

Manage various reports and files in accordance with the Army Records Information Management System (ARIMS). Open, close, and change the status of work orders within the Global Combat Support System-Army (GCSS-Army) database. Dispatch unit equipment and vehicles to authorized licensed operators.

Customer Support Specialist

Opera Software

Nov 2021 - Aug 2022

Provide high-quality loyalty-based customer support. Continuously search for and provide feedback about the product to improve our customer's experience and the product. Maintain accurate account information and activity details with our clients. Create positive and enduring relationships with all leads and customers.

Application Support Manager

Poster POS

Mar 2020 - Nov 2021

Communicate proposed work plans to the senior management and application support team. Communicate the application support policies, procedures and SLA to the relevant parties. Formulate a problem solving and decision- making approach to handle issues for a given project. Identify and define appropriate data sources, tools and techniques for extracting application support data.

Associate Partner, HR

Amazon

Dec 2019 - Mar 2020

Enter and review associate data within HRIS and payroll systems timely and accurately. Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.